Introduction
Eligible services may include replacement support for qualifying delivered items during the coverage period shown on the relevant product page.
1. Coverage period
Unless a product page states otherwise, the applicable coverage period is displayed before checkout. Requests must be submitted within that stated period.
2. Eligible replacement requests
StarsBooster may review a replacement request where an eligible delivered item disappears or is affected within the stated coverage period, subject to the relevant service terms and available evidence.
3. What is not covered
Replacement support is not automatic and may not apply where a third-party platform changes its rules, the customer changes supplied information, the item falls outside the coverage period, or the service terms exclude the request.
4. How to request support
Contact support@starsbooster.io with the order number, customer email, affected service, relevant URL or screenshot, and a short explanation of the issue.
5. Review and outcome
StarsBooster will review the request against the service terms. Where a replacement is approved, timing and scope will be confirmed by the support team. Third-party platform decisions remain outside StarsBooster’s control.
6. Limits
Replacement support applies only to the service and coverage terms purchased. It does not create a guarantee of a particular third-party platform outcome or permanent publication.
7. Contact
Replacement requests: support@starsbooster.io · +44 7537 131672
Need help with this policy?
Contact Stars Booster Ltd for policy, privacy, refund, replacement, or compliance questions.
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